运费 & 履行政策

Shipping and Fulfillment
运输和履行

Thank you for your purchase. Once we have confirmed your payment, we will prepare and ship out your order out within 24-48 hours.
感谢您的购买确认您的付款后我们将在24-48小时内准备好并发货

Once your order has been shipped out, you will receive an email notification with the tracking number and tracking details inside.
订单发货后,您将收到一封电子邮件通知,其中包含跟踪号和跟踪详细信息

Do you ship internationally?
您在国际上运送吗?

We provide max RM 100 domestic shipping. International shipping will be calculated during the checkout. The cost will vary depending on your location. If you are unsure, please drop us an email first to get an exact quote.
我们提供最多100令吉的国内运费国际运费将在结帐时计算费用将根据您所在的位置而有所不同如果不确定请先给我们发送电子邮件以获取确切报价

如何跟踪我的订单状态?
如何跟踪我的订单状态?

您可以在线跟踪您的订单 24 小时/7 天,通过以下步骤:
您可以按照以下步骤24小时/ 7天在线跟踪订单

转到快递提供商
输入您的追踪号码.
按 “现在跟踪” 处理
如果您无法在快递追踪页面上跟踪您的包裹, 请不要惊慌. 这意味着您的包裹刚刚被我们各自的快递合作伙伴拾取,尚未扫描到系统中. 我们的物流合作伙伴的跟踪信息将在 24 hours after shipping
前往运送快递供应商
输入您的跟踪号码
按“立即跟踪”进行处理
如果您无法在快递跟踪页面上跟踪包裹,请不要慌张这意味着您的包裹刚刚被我们各自的快递合作伙伴接过尚未被扫描到系统中与我们的物流合作伙伴的跟踪信息将在发货后24小时内提供

Please contact us at +603 9202 7733 with your order number and the item’s details if you are still unable to track your parcel by the following business days after item has been shipped out. We will assist you to resolve the issue with immediate action.
如果您仍无法在包裹被运出后的下一个工作日内追踪包裹,请致电 603 9202 7733与我们联系,并提供您的订单号和物品的详细信息我们将协助您立即采取行动解决问题

When will I receive my Order?
我什么时候可以收到订单?

After your order is shipped out, you can expect to receive your order within the following time frame:
订单发货后,您可以期望在以下时间范围内收到订单

In local areas: 1 – 6 working days (except Sunday and holidays)
In Non-local areas: 3 – 10 working days (except Sunday and holidays)
Overseas delivery may take between 5-20 business days depending on your location. If you are unsure, please drop us an email first to get an exact quote.
在当地:1-6个工作日(星期日和节假日除外)
在非本地区域:3-10个工作日(星期日和节假日除外)
海外交货可能需要5-20个工作日,具体取决于您所在的位置如果不确定请先给我们发送电子邮件以获取确切报价

Please reach out to us by WhatsApp +6011 6199 2516 or email us at acmgbt@gmail.com if you find some items missing in your parcel with your order number and the missing item’s name. We will investigate the matter for you right away.
如果您发现包裹中缺少某些物品,订单号和物品名称,请通过WhatsApp +6011 6199 2516与我们联系,或发送电子邮件至acmgbt@gmail.com与我们联系我们将立即为您调查此事

How do I check delivery lead time of a product?
如何查看产品的交货提前期?

Delivery to some postcodes and outlying areas outside Klang Valley may take slightly longer.
将邮件传递到巴生谷郊外的一些邮政编码和偏远地区可能会花费一些时间

Do you deliver during weekends and holidays?
您在周末和节假日送货吗?

不幸的是, our courier partners are unable to deliver during weekends or public holidays. Please expect to receive your parcel on working days only.
不幸的是,我们的快递合作伙伴无法在周末或公共假日交货请期待仅在工作日收到包裹

I just received an email saying that my item has been shipped. When will I receive my order?
我刚收到一封电子邮件,说我的物品已经发货。我什么时候可以收到订单?

Once shipped, you should receive your order within the promised delivery timeframe of 1–6 business days for Metro areas and 3-10 business days for non-Metro areas. Imported items may take longer for delivery.
发货后,您应该在约定的交货时间(都市地区为1–6个工作日,非都市地区为3-10个工作日)内收到订单进口的物品可能需要更长的时间才能交货

Note: Your tracking number will be available on the courier tracking site in the next 24 hours, as the item has only just been shipped.
注意您的追踪号码将在接下来的24小时内在快递追踪网站上显示因为该物品才刚刚发货

How can I know exact date and time of the delivery?
我怎么知道交货的确切日期和时间?

We are unable to provide you with an exact date and time of the delivery. Delivery times are influenced by product availability, your shipping destination and the courier partner’s delivery schedule in your location.
我们无法为您提供确切的交货日期和时间交货时间受产品可用性您的运输目的地和您所在地的快递合作伙伴的交货时间表的影响

Can I cancel my order after order has been shipped?
订单发货后可以取消订单吗?

不幸的是, we are unable to accommodate to your request for cancellation once the item has been shipped.
不幸的是,一旦物品被运送,我们将无法满足您的取消要求

What if I am not at home when the package arrives?
如果包裹到达时我不在家怎么办?

You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person.
您将需要签署授权书作为确认,并在购买时指示第二个人以识别该人

Can you deliver the package to my office?
你能把包裹送到我的办公室吗?

We will deliver your order following the address you provide during checkout, whether it is your house address or office address.
我们将按照您在结帐时提供的地址(无论是住所地址还是办公地址)交付订单

Do you provide self-collection?
您提供自我取貨吗?

Yes, self-collection is available. You can save the costs of delivery by picking up your order at our office and there will be no shipping fee charges. You can collect your order at the following address:
是的,可以进行自我取貨您可以通过在我们的办公室提货来节省送货费用并且不会收取任何运输费用您可以在以下地址领取订单

ACM GLOBAL BIO TECH SDN BHD
152-1-14 KOMPLEK MALURI
JALAN JEJAKA TAMAN MALURI
55100 KUALA LUMPUR

How do I know if my order is ready to collect?
我怎么知道我的订单准备好了?

We will email or call you or WhatsApp to inform you the date and time of collection
When picking up your order, please print out and present your order no. at the counter.
We are unable to support a change of pickup location
Should you have any questions about your order, please email us at mail.acmgbt@gmail.com
我们将通过电子邮件发送电子邮件或致电给您或WhatsApp,以向您发送收款日期和时间
领取订单时,请打印并出示您的订单号在柜台
我们无法支持更改取件地点
如果您对订单有任何疑问,请发送电子邮件至acmgbt@gmail.com